Fixing CYLANCE AntiVirus False Virus Alerts
If CYLANCE is falsely alarming you about a software program that you know is malware-free, this page contains instructions on how to instruct CYLANCE that a program does not have malware or a virus.
Whitelisting & Setting Exceptions for a File or Program in CYLANCE Anti Virus
When installing and testing Cylance anti-virus we found its interface is a little bit strange and the ability to customize the antivirus software seems pretty limited. Not an antivirus I would personally be comfortable with as my main line of PC defense.
Here are step by step instructions for telling Cylance to leave a software program or file alone and let it run normally, a process referred to as whitelisting or setting an exception.
If the file you wish to whitelist/allow show ups on the Device Detail page, you can select the file/program and choose 'ALLOW' to allow it to run. If for some reason this is not possible ...
- At the top of the Cylance program click the
Settings link.
- Click on the
GLOBAL LISTS tab.
- Click the
ADD FILE button. This will bring up a box that allows you to add the SHA256 of the file/program you would like to allow. Apparently, not many people know how to get the SHA256 for a file. If you do not, proceed to the next step. Keep in mind, the following steps will disable all auto protection against all files and not just the one you wish to whitelist, which seems like a real crappy anti-virus design so you should try your best to get the SHA256 of the file/program you would like to allow/whitelist.
- At the top of the Cylance program click the
Settings link.
- Click the
DEVICE PROTECTION tab.
- Deselect
Auto protect against suspicious files.
- Deselect
Auto protect against abnormal files.
1 Cylance Main Screen Settings Link.
![Image of 1 Cylance Main Screen Settings Link.]( "Image of 1 Cylance Main Screen Settings Link.")
1 Cylance Main Screen Settings Link.
2 Cylance Global Settings Add Exception.
![Image of 2 Cylance Global Settings Add Exception.]( "Image of 2 Cylance Global Settings Add Exception.")
2 Cylance Global Settings Add Exception.
3 Cylance Add File Global Quarantine List.
![Image of 3 Cylance Add File Global Quarantine List.]( "Image of 3 Cylance Add File Global Quarantine List.")
3 Cylance Add File Global Quarantine List.
4 Cylance Deselect Auto Protect Deselect Protect Against Abnormal Files.
![Image of 4 Cylance Deselect Auto Protect Deselect Protect Against Abnormal Files.]( "Image of 4 Cylance Deselect Auto Protect Deselect Protect Against Abnormal Files.")
4 Cylance Deselect Auto Protect Deselect Protect Against Abnormal Files.
