Questions? Call (860)407-2687
find us on:


CYLANCE Anti Virus Incorrectly Flagging 🚩 A Program? How To Direct CYLANCE Anti-virus That A Software Program Is Safe

short url:
  • Correcting CYLANCE Antivirus False Virus Alerts
  • Whitelisting & Software Exceptions for CYLANCE AntiVirus

Fixing CYLANCE Anti Virus False Malware Positives

If you know that a software program is safe, this page shows you how to tell CYLANCE to leave a software program alone.

Whitelisting & Setting Exceptions for a File or Program in CYLANCE Anti Virus

When installing and testing Cylance anti-virus we found its interface is a little bit strange and the ability to customize the antivirus software seems pretty limited. Not an antivirus I would personally be comfortable with as my main line of PC defense.

Here are step by step instructions for telling Cylance to leave a software program or file alone and let it run normally, a process referred to as whitelisting or setting an exception.

If the file you wish to whitelist/allow show ups on the Device Detail page, you can select the file/program and choose 'ALLOW' to allow it to run. If for some reason this is not possible ...

  1. At the top of the Cylance program click the Settings link.
  2. Click on the GLOBAL LISTS tab.
  3. Click the ADD FILE button. This will bring up a box that allows you to add the SHA256 of the file/program you would like to allow. Apparently, not many people know how to get the SHA256 for a file. If you do not, proceed to the next step. Keep in mind, the following steps will disable all auto protection against all files and not just the one you wish to whitelist, which seems like a real crappy anti-virus design so you should try your best to get the SHA256 of the file/program you would like to allow/whitelist.
  4. At the top of the Cylance program click the Settings link.
  5. Click the DEVICE PROTECTION tab.
  6. Deselect Auto protect against suspicious files.
  7. Deselect Auto protect against abnormal files.
1 Cylance Main Screen Settings Link.
Image of 1 Cylance Main Screen Settings Link.
1 Cylance Main Screen Settings Link.
2 Cylance Global Settings Add Exception.
Image of 2 Cylance Global Settings Add Exception.
2 Cylance Global Settings Add Exception.
3 Cylance Add File Global Quarantine List.
Image of 3 Cylance Add File Global Quarantine List.
3 Cylance Add File Global Quarantine List.
4 Cylance Deselect Auto Protect Deselect Protect Against Abnormal Files.
Image of 4 Cylance Deselect Auto Protect Deselect Protect Against Abnormal Files.
4 Cylance Deselect Auto Protect Deselect Protect Against Abnormal Files.

CONTENT RELATED TO CYLANCE ANTI VIRUS FALSE POSITIVE? HOW TO CORRECT A FALSE MALWARE NOTIFICATION IN CYLANCE ANTIVIRUS



Double Click Program Nothing Happens

... ions and sub routines saved as .ocx of .dll files. When the program first attempts to run, if one of these API calls does not execute properly, or as expected, it can raise an error and prevent the fu ...

Qnap Antivirus False Positive How To Set File

... after the falsely flagged item has been quarantined, you can go to the quarantined list and select to restore AND whitelist the file. Documentation for Qnap antivirus is sparse but you can learn more ...

Baidu Antivirus False Positive How To Set Fil

... on for a falsely flagged program or file, in Baidu antivirus, a just a bit more involved than some anti-virus. Just follow the steps below, exactly and you should have no problems. If you do, you can ...

COMMENTS ON CYLANCE ANTI-VIRUS FALSE POSITIVE? HOW TO INSTRUCT CYLANCE TO LEAVE A SOFTWARE PROGRAM ALONE

Feel free to submit your comment below. Anything that does not contribute and is just spam will automatically be deleted. Questions marked by * are required. Comments are checked by a human to make sure they are not spam/automated and are on topic and related to CYLANCE Anti-Virus False Flagging 🚩 A Software Program? How To Create File Exclusions In CYLANCE -Virus. 
NAME:
EMAIL:
COMMENT:
HTML OK. Allowable HTML tags include: <p></p>, <i></i>, <b></b>, <em></em>, <strong></strong>, <ul><li></li></ul>, <ol><li></li></ol>
Question ❔
Back to Top