Correcting PANDA Antivirus False Trojan Alerts
If you know that a software program is safe, this page provides a tutorial on how to correct a false malware notification in PANDA antivirus.
Creating File Exceptions in PANDA Anti-Virus Security Software
- Double click the Panda antivirus icon that is in your PC's system tray. This will make the Panda interface visible.
- Click the
Antivirus tab/section. This will bring up a panel that allows you to adjust settings for Panda antivirus.
- In the upper right you will see a gear looking icon
⚙. Click that. This will display the editable settings for Panda security software.
- Click the tab to the left with the text
Antivirus if it is not already selected.
- Click the pane to the right, with all the antivirus settings, and scroll down until you see the bold text that reads
Exclusions.
- Click the button with the text
Add. This will cause a file navigation dialog box to appear.
- Navigate to the file or program or folder you want to Panda to leave alone and exclude because Panda is causing a false positive for this file/program/folder. Make sure to tick or check the checkbox of the file/program/folder you wish to whitelist in Panda security software.
- Click the button with the text
OK.
- The file navigation box will close and the editable anti-virus settings dialog will display the full path to the file/program/folder you selected in the previous step, in the
Exclusions section.
- You can now close the window for Panda antivirus and your new exclusion will be saved.
1 Panda Antivirus Main Screen.
![Image of 1 Panda Antivirus Main Screen.]( "Image of 1 Panda Antivirus Main Screen.")
1 Panda Antivirus Main Screen.
2 Panda Antivirus Click Gear Icon Settings.
![Image of 2 Panda Antivirus Click Gear Icon Settings.]( "Image of 2 Panda Antivirus Click Gear Icon Settings.")
2 Panda Antivirus Click Gear Icon Settings.
3 Panda Antivirus Click Antivirus Tab Scroll Down.
![Image of 3 Panda Antivirus Click Antivirus Tab Scroll Down.]( "Image of 3 Panda Antivirus Click Antivirus Tab Scroll Down.")
3 Panda Antivirus Click Antivirus Tab Scroll Down.
4 Panda Antivirus File To Exclude Navigation Dialog Box.
![Image of 4 Panda Antivirus File To Exclude Navigation Dialog Box.]( "Image of 4 Panda Antivirus File To Exclude Navigation Dialog Box.")
4 Panda Antivirus File To Exclude Navigation Dialog Box.
5 Panda Antivirus Excluded File Program Folder Saved In Exlusions.
![Image of 5 Panda Antivirus Excluded File Program Folder Saved In Exlusions.]( "Image of 5 Panda Antivirus Excluded File Program Folder Saved In Exlusions.")
5 Panda Antivirus Excluded File Program Folder Saved In Exlusions.
