SYNOLOGY AntiVirus False Positive? How To Create Program Exceptions In SYNOLOGY -Virus

Correcting SYNOLOGY Antivirus False Positives

If SYNOLOGY is falsely alerting you about a program you know is trojan-free, this page shows you how to direct SYNOLOGY anti virus that a software program doesn't contain a virus.

How to Set File Exceptions for SYNOLOGY Anti Virus Security Program

Just like Qnap, Synology does not appear to have a proactive method of creating a file exclusions, but rather, after the falsely flagged item has been quarantined, you can go to the quarantined list and select to restore AND whitelist the file. Documentation for Synology Antivirus Essentials is hard to find but you can learn more at the Synology Antivirus docs page.

1. Open up the interface for Synology Antivirus Essentials.
2. Click on the tab with the text ☢ Quarantine.
3. On that page click on the file or program that has been falsely flagged and inserted into the quarantine section.
4. Click Restore to restore the file to the original locations. You can check the checkbox to add the falsely quarantined file to the white list to skip scanning the restored file in the future.

1 Synonolgy Antivirus Essential Main Screen.

1 Synonolgy Antivirus Essential Main Screen.

2 Synonolgy Antivirus Quarantine Section.

2 Synonolgy Antivirus Quarantine Section.