SYNOLOGY Anti-Virus False Positive? How To Correct A False Notification Alert Within SYNOLOGY AntiVirus

Correcting SYNOLOGY Anti virus False Malware Positives

If SYNOLOGY is falsely alerting you about a software program you know is safe, this page contains instructions on how to correct a false malware positive within SYNOLOGY anti-virus.

How to Safelist a File for SYNOLOGY Anti-Virus

Just like Qnap, Synology does not appear to have a proactive method of creating a file exclusions, but rather, after the falsely flagged item has been quarantined, you can go to the quarantined list and select to restore AND whitelist the file. Documentation for Synology Antivirus Essentials is hard to find but you can learn more at the Synology Antivirus docs page.

1. Open up the interface for Synology Antivirus Essentials.
2. Click on the tab with the text ☢ Quarantine.
3. On that page click on the file or program that has been falsely flagged and inserted into the quarantine section.
4. Click Restore to restore the file to the original locations. You can check the checkbox to add the falsely quarantined file to the white list to skip scanning the restored file in the future.

1 Synonolgy Antivirus Essential Main Screen.

1 Synonolgy Antivirus Essential Main Screen.

2 Synonolgy Antivirus Quarantine Section.

2 Synonolgy Antivirus Quarantine Section.